Soul's Remnant Troubleshooting
Fixes for launch bugs and blockers — the 2x EXP coupon channel bug, the tutorial platform puzzle and more.
Start with the shortest safe check
If your 2x EXP coupon vanished mid-grind, it is almost certainly the channel-change bug — see the coupon bug fix and stay on one channel.
Stuck in the tutorial? The first platform puzzle stops many new players — the fix is a single key combination.
2x EXP Coupon Lost on Channel Change: Fix & Workaround
Changing channels wipes active buffs, including the 2x EXP coupon — a known launch bug with a hotfix in progress. Workaround: stay on your channel for the full 15 minutes.
Stuck on the First Platform in the Tutorial: How to Pass
Press down and jump at the same time to drop through the platform — the game does not spell this out clearly, so many new players get stuck here.